General Principles
Refunds are processed in accordance with the following principles:
- Customer Satisfaction First – Our goal is to resolve refund requests in a fair and timely manner.
- Proof of Purchase Required – A valid order ID or invoice must be provided.
- Inspection Before Approval – Returned products must undergo quality checks.
- Refund to Original Method – Wherever possible, refunds will be made via the same method of payment used at purchase.
2. Refund Eligibility
Refunds may be requested in the following cases:
- Defective or Damaged Product – If the product arrives broken, defective, or malfunctioning.
- Incorrect Product Delivered – If the product delivered differs from what was ordered (wrong size, color, or model).
- Size/Fit Issues – For apparel and footwear, refunds may be requested if the product does not fit as expected.
- Order Cancellation (Before Shipment) – If you cancel an order before dispatch, a full refund will be issued.
- Non-Delivery of Product – If the product is not delivered within the expected time and shows no movement in tracking.
3. Non-Refundable Situations
Refunds are not available in the following circumstances:
- Products returned without original tags, labels, or packaging.
- Products showing signs of wear, washing, or misuse.
- Items purchased under “Final Sale,” “Clearance,” or “Special Discounts,” unless defective.
- Products damaged due to negligence after delivery.
- Gift cards, e-vouchers, and promotional codes.
- Slight variations in product color or texture due to lighting or device display differences.
4. Refund Request Timeframe
- Damaged/Defective Items → Refund request must be made within 48 hours of delivery.
- Size/Fit or Change of Mind → Refund request must be made within 7 days of delivery.
- Non-Delivery → Refund request must be initiated within 15 days of the expected delivery date.
After these periods, refund requests will not be entertained unless consumer protection laws apply.
5. How to Request a Refund
To initiate a refund:
- Contact Support – Email support@bestsales.com with your order ID, refund reason, and images/videos (for defective products).
- Approval Process – Our support team will review the request within 2–3 business days.
- Return Instructions – If approved, you will receive the return address or a prepaid shipping label.
- Return Shipping – The product must be returned safely in original packaging.
- Inspection – Our quality control team inspects the returned item before final approval.
6. Refund Methods
Refunds will be processed as follows:
- Credit/Debit Cards – Refunded back to the original card within 7–10 business days.
- UPI / Net Banking – Refunded to the same account within 5–7 business days.
- Wallet Payments – Refunded within 2–3 business days.
- Cash on Delivery Orders – Refunded via bank transfer or store credits.
- Gift Cards & Vouchers – Refunds may only be issued as store credits.
7. Partial Refunds
Partial refunds may apply in situations such as:
- Only part of a multi-item order is returned.
- Non-refundable shipping costs apply (unless BestSales made an error).
- Returned product shows minimal handling but is still resellable.
8. Order Cancellations
- Before Shipment – Orders can be canceled within 12 hours of placement for a full refund.
- After Shipment – Cancellation is not possible; you must initiate a return after delivery.
- BestSales reserves the right to cancel orders due to stock issues, fraudulent activity, or payment problems.
9. Exchange Option
Instead of a refund, you may choose an exchange.
- Exchanges are available for size, color, or replacement with another product.
- If the new product costs more, you must pay the price difference.
- Exchanges are subject to the same inspection process as refunds.
10. Return Shipping Costs
- If BestSales is at fault (wrong item, defective product) → return shipping is free.
- If customer preference (wrong size ordered, change of mind) → customer must pay return shipping charges.